Contact and support
How to reach PLAI for help with your account, a booking, or a payment.
Email us
Write to us for help with your account, a booking, a payment, or anything else in PLAI. Privacy questions and requests go to the same address.
Consumer disputes
Write to legal@plai.live first: we answer within 15 days. If we turn down your complaint or you do not accept our answer, you can take the dispute to Estonia's Consumer Disputes Committee, which handles disputes with traders established in Estonia, such as PLAI OÜ. It is free for both sides. The application is written, signed and in Estonian; if you live in another EU country, the European Consumer Centre in your country can help you file it.
- Body: Tarbijavaidluste komisjon (Consumer Disputes Committee)
- Address: Endla 10A, 10122 Tallinn, Estonia
- Email: avaldus@komisjon.ee
- Website: https://ttja.ee/en/consumer-disputes-committee
- How to apply: https://ttja.ee/en/submission-statement
Company
PLAI is operated by PLAI OÜ, an Estonian private limited company.
- Registry code: 17310006
- VAT number: EE102934197
- Registered address: Narva mnt 5, 10117 Tallinn, Estonia
Your account
You can delete your account at any time from in-app Settings or at plai.live/settings. The Privacy Policy explains how we handle your personal data.